Here are some common questions about Gole Cloud.
Gole Cloud is an African-owned, sovereign cloud platform built and hosted on African soil. We provide world-class cloud infrastructure tailored to the needs of African businesses, ensuring your data stays local, secure, and compliant with local regulations.
Sovereign Cloud means your data is stored and processed within Africa's borders, under African law. You maintain full ownership and control of your data without exposure to foreign jurisdiction risks or compliance issues.
We offer Cloud Solutions, Cyber Security Solutions (including Heimdal® products), OneOffice productivity tools, and more — all designed to help businesses of any size operate securely and efficiently in the digital economy.
No special hardware is required. Gole Cloud is fully cloud-based and accessible from any modern device with an internet connection — desktop, laptop, tablet, or mobile phone.
We operate on a flexible monthly subscription model, eliminating heavy upfront capital costs. Billing is fully transparent with no hidden fees — you only pay for what you use and can scale up or down at any time.
Absolutely. We use bank-level encryption, continuous 24/7 monitoring, and multi-layered security protocols to ensure your data is protected at all times against threats, breaches, and unauthorized access.
We perform automated daily backups with point-in-time recovery options, ensuring your data is always safe and restorable to any previous state with minimal data loss.
Our disaster recovery systems allow us to restore your data quickly and efficiently. Our support team is available around the clock to assist with any data recovery needs and guide you through the process.
Our data centres are equipped with redundant power systems including UPS units and diesel generators, ensuring 99% uptime even during loadshedding or other unexpected power disruptions.
Our team provides full migration support. We work closely with you to assess your current infrastructure and execute a seamless, zero-downtime migration to Gole Cloud at no extra complexity to your team.
You can reach our local support team via email, phone, or live chat. We pride ourselves on human support — no bots, no global ticket queues, just real local engineers who understand your environment.
We offer a satisfaction guarantee. If you are not satisfied within the first 30 days, contact our team and we will work with you to find the best resolution, including a full refund where applicable.