Frequently asked questions

Here are some common questions about Gole Cloud.

What is Gole Cloud and why is it ''African''?

Gole Cloud is an African-owned, sovereign cloud platform built and hosted on African soil. We provide world-class cloud infrastructure tailored to the needs of African businesses, ensuring your data stays local, secure, and compliant with local regulations.

What does "Sovereign Cloud" actually mean for me?

Sovereign Cloud means your data is stored and processed within Africa's borders, under African law. You maintain full ownership and control of your data without exposure to foreign jurisdiction risks or compliance issues.

What services does your company offer?

We offer Cloud Solutions, Cyber Security Solutions (including Heimdal® products), OneOffice productivity tools, and more — all designed to help businesses of any size operate securely and efficiently in the digital economy.

Which hardware do I need to use Gole Cloud?

No special hardware is required. Gole Cloud is fully cloud-based and accessible from any modern device with an internet connection — desktop, laptop, tablet, or mobile phone.

Cost & Billing

We operate on a flexible monthly subscription model, eliminating heavy upfront capital costs. Billing is fully transparent with no hidden fees — you only pay for what you use and can scale up or down at any time.

Is my data safe with Gole Cloud?

Absolutely. We use bank-level encryption, continuous 24/7 monitoring, and multi-layered security protocols to ensure your data is protected at all times against threats, breaches, and unauthorized access.

How often will Gole Cloud backup my data?

We perform automated daily backups with point-in-time recovery options, ensuring your data is always safe and restorable to any previous state with minimal data loss.

What happens if I lose my data?

Our disaster recovery systems allow us to restore your data quickly and efficiently. Our support team is available around the clock to assist with any data recovery needs and guide you through the process.

What happens if there is a power outage (loadshedding)?

Our data centres are equipped with redundant power systems including UPS units and diesel generators, ensuring 99% uptime even during loadshedding or other unexpected power disruptions.

How do I move my existing data to Gole Cloud?

Our team provides full migration support. We work closely with you to assess your current infrastructure and execute a seamless, zero-downtime migration to Gole Cloud at no extra complexity to your team.

How can I contact customer support?

You can reach our local support team via email, phone, or live chat. We pride ourselves on human support — no bots, no global ticket queues, just real local engineers who understand your environment.

What is your return policy?

We offer a satisfaction guarantee. If you are not satisfied within the first 30 days, contact our team and we will work with you to find the best resolution, including a full refund where applicable.